Tired East Lothian restaurant launches deposit program after 500 no-shows in one month

A fed up East Lothian restaurant is launching a £ 10 deposit scheme after 500 no-shows in a month.

The Ship Inn in Musselburgh recorded 549 no-shows in August, which they called “heartbreaking.”

To combat the situation they have introduced a deposit system of £ 10 per person for any future bookings.

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If you need to cancel your reservation, you can do so by calling or online via your booking confirmation.

The popular restaurant wrote on its social media page:

“Unfortunately, due to an extremely high number of no-shows and late cancellations, we have no choice but to charge a deposit of £ 10 per person when booking.

“In August, we had 549 no-shows and late cancellations. I am sure you will agree that it is heartbreaking for us.

“If you have a reservation with us and cannot make it, please cancel and give someone else the option to reserve.

“You can cancel by phone or via your booking confirmation.

“We hope you understand our situation and look forward to welcoming you. “



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The customers were friendly at the beloved local spot.

Liz Brown said: “Completely understandable. If customers are committed to visiting, that shouldn’t be a problem.

“Obviously, no one can explain the disease, but it’s no different than pre-booking at the cinema. “

Scott Crearie said: “It’s ridiculous – especially after such a tough time and you’re trying to get back on your feet!”

While Shona King added: “Totally agree with you to do this.

“I just can’t understand people who don’t have the ways to call and cancel and think it’s okay not to show up!” “

The hospitality industry has been one of the hardest hit by the covid-19 pandemic with restrictions leaving restaurants and pubs closed for months at a time in 2020.

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